LocalSalaryHub Salary Report
Customer Service Representatives in Richmond, VA · Generated August 17, 2026
Customer Service Representatives Salary in Richmond, VA $42,660/yr
$42,660
Mean: $44,520
~$33,275 est. take-home
$20.51
Based on 2,080 hrs/yr
100
100 = national avg
Manageable
Affordability score: 40/100
$479/mo
16%
Salary Distribution
Where the median falls between the 25th and 75th percentile.
25th %
$35,670
Median
$42,660
75th %
$48,550
Median is in the 54th percentile of the typical range
Customer Service Representatives in other VA cities
Compare the same occupation across cities in VA.
About Customer Service Representatives salaries in Richmond, VA
Customer Service Representatives in Richmond, VA earn a median of $42,660 per year, based on BLS Occupational Employment and Wage Statistics data. The mean salary is $44,520, which tends to skew higher because a small number of high earners pull the average up.
Most customer service representatives in this area earn between $35,670 and $48,550. Where you land depends on experience, employer type, and whether you have in-demand specializations.
That works out to roughly $20.51 per hour assuming a standard 2,080-hour work year. Actual hourly pay may differ for part-time or contract roles.
Career Outlook
-3% as chatbots and self-service portals handle routine questions. But here's the nuance: when customers have a real problem — billing dispute, defective product, account hack — they want a human. The remaining CS jobs are shifting toward more complex, higher-value interactions.
Worth knowing: Bilingual customer service pays significantly more, especially in Spanish-English roles. Technical support specialists also earn more than general CS reps. If you're going to stay in this field, specialize.
Customer Service Representatives Jobs in Richmond, VA
Median: $42,660/yr — browse openings that fit.
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Frequently Asked Questions
What is the average salary for a customer service representatives in Richmond?▾
The median — where half earn more and half earn less — is $42,660. The average (mean) is $44,520, which is higher because top earners pull it up.
How much does a customer service representatives make per hour in Richmond?▾
About $20.51/hour, based on a standard 2,080-hour work year. Part-time or overtime hours will change the actual rate.
What is the salary range for customer service representatives in Richmond?▾
The middle 50% earn between $35,670 and $48,550. Below $35,670 is typically entry-level; above $48,550 usually means significant experience or specialized skills.
Salary Conversion Table
How does $42,660 per year break down across different time periods?
| Period | Gross | Est. Take-Home |
|---|---|---|
| Yearly | $42,660 | $33,275 |
| Monthly | $3,555 | $2,773 |
| Biweekly | $1,641 | $1,280 |
| Weekly | $820 | $640 |
| Hourly (40h/wk) | $20.51 | $16 |
| Hourly (35h/wk) | $23.44 | $18.28 |
| Hourly (30h/wk) | $27.35 | $21.33 |
| Daily (8h) | $164 | $128 |
Take-home estimates use an effective tax rate of 22%. Actual amounts vary by filing status, deductions, and state tax.
Customer Service Representatives: Highest-Paying Cities in the U.S.
Top 10 cities nationwide for customer service representatives, based on BLS median salary data.
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See more salary data
More pages tied to this occupation and region.
- Customer Service Representatives salaries nationwide — the national median and the highest-paying metros for customer service representatives across all states.
- All VA salary data — every occupation we cover in VA, ranked by median pay, plus the cities that pay the most.
- Customer Service Representatives in San Jose, CA — the top-paying city for customer service representatives in our dataset, in case you are weighing a move out of Richmond.
- Executive Secretaries and Executive Administrative Assistants salary overview — a closely related role (same SOC major group) with a national median of $66,313.